Quality Assurance
Careline Lifestyles place a strong emphasis on providing the highest quality service possible for all of our service users. We believe that, no matter how good our present service, there is always room for improvement.
All of our Homes adhere fully to Standard 39 – Quality Assurance of the National Minimum Standards for Care Homes for Adults (18-65), however we aim that all our Homes are Centres of Excellence.
We carefully set out the values, principles and policies underpinning Careline Lifestyles approach to quality.
Our Quality Policy
At Careline Lifestyles we believe that having the highest quality care and standard of accommodation is an absolute right of every service user. The continuing aim of Careline Lifestyles is to provide a caring, professional and efficient service to meet all of the requirements of our service users, and the long-term goal of each of the Homes within The Careline Lifestyles Group is to obtain the highest possible level of satisfaction from service users and relatives.
All service users of our Homes should:
- Expect the highest quality care and standard of accommodation possible.
- Be given a say in the running of the home through regular monthly meetings and through a residents’ survey carried out on an annual basis. The survey will be confidential, but the results will be published and distributed to all residents. Comment and feedback will be encouraged, not only from residents, but from relatives, carers, friends and advocates.
- Be free to complain about any aspect of the running of the home and to have their complaints welcomed and acted upon promptly.
- Be told about planned Care Quality Commission (CQC) inspections and should be given unrestricted and private access to inspectors during inspections
Procedures
Every member of staff at our Homes should demonstrate a total commitment to quality and quality improvement in every aspect of their working day. In particular, the following should apply:
- The proprietor and the management team will bear the responsibility for establishing, maintaining and implementing a quality management system in each of the homes within The Group. This system will be based upon a Total Quality Management system whereby standards will be set, changes made to meet those standards and the process reviewed regularly.
- Every employee is responsible for the quality of their work and will be trained to perform their duties to our specified standards.
- Contractors employed for specific functions will be required to meet our specified standards.
- Each of our homes will have an annual development plan for quality improvement drawn up as part of its business plan and based upon feedback from service users, staff and relatives. The plan will focus upon specific measurable standards.
